Shipping Policy
Custom print takes planning. Shipping should be clear.
Most Bigfoot Grafix orders are made after checkout. This policy explains production timing, carrier delivery, oversized packages, damaged shipments, and what to do when an event date matters.
Order Timing
Production starts after the order is ready, not just after checkout.
Bigfoot Grafix sells custom printed products. Many items, including canopies, table covers, flags, banners, backdrops, and event displays, are made or finished after the order is placed.
Checkout confirms the order request. Production timing begins only after the order is paid, usable artwork is received, product details are complete, and any required digital proof has been approved.
If artwork is missing, low resolution, incorrectly sized, or needs customer approval, the ship date may move. We will do our best to communicate quickly, but customer response time is part of the timeline.
Shipping Methods
We choose the carrier that fits the product, package size, and destination.
Orders may ship by UPS, FedEx, USPS, freight, local delivery, direct-from-production partner shipment, or another comparable carrier. The carrier shown at checkout or in tracking may vary based on package size, service availability, destination, and operational needs.
Small items may ship as a single parcel. Larger orders such as canopy frames, tent tops, trade show displays, backdrops, or multi-item event kits may ship in more than one box, with more than one tracking number, or on different days.
We currently focus on U.S. shipping. International, Alaska, Hawaii, APO/FPO, freight, and special-location orders may require a custom quote or may not be available for every product.
Delivery Estimates
Delivery dates are estimates unless we specifically confirm otherwise in writing.
Any production time, transit time, arrival date, or delivery date shown on the site, at checkout, in email, or by a carrier is an estimate. Shipping carriers can experience delays caused by weather, peak season volume, routing issues, customs, address problems, labor disruptions, missed scans, or other events outside our control.
Rush production or expedited shipping may be available for some products, but rush service must be confirmed before it should be treated as guaranteed. Expedited shipping changes the carrier transit speed. It does not automatically shorten artwork review, proof approval, production, packing, or pickup time.
Once an order has been handed to the carrier, Bigfoot Grafix does not control the carrier's scan updates, route decisions, or final delivery timing.
Addresses
Please use a complete street address where packages can be received.
Customers are responsible for entering a complete and accurate shipping address. This includes business name, suite number, unit number, apartment number, gate code, delivery instructions, and a reachable phone number when needed.
Oversized products generally cannot ship to PO boxes. If a PO box or incomplete address is entered for an order that requires a physical address, we may contact you for an updated address and the order may be delayed.
If a package is delayed, returned, rerouted, or lost because of an incorrect or incomplete address, additional shipping charges, correction fees, replacement costs, or reshipment costs may be the customer's responsibility.
Damage Or Loss
Inspect packages quickly and keep the packaging.
If your order arrives damaged, missing items, or appears to have been mishandled in transit, contact us within 5 calendar days of delivery. Include your order number, photos of the product, photos of the box, photos of the packing material, and photos of the shipping label.
Please keep all packaging until the issue is resolved. Carriers often require packaging for inspection, and missing packaging can limit claim options.
We will help review the issue and, when appropriate, work with the carrier or production partner on a claim. Replacements, credits, refunds, or repairs are handled case by case and may depend on carrier claim approval, product type, and available documentation.
If tracking shows delivered but you cannot find the package, check nearby doors, mailrooms, front desks, receiving departments, parcel lockers, and neighbors first. Contact us quickly so we can help review the next step.
Custom Orders
Custom print work is built around your file, your deadline, and your product choices.
Because most Bigfoot products are custom printed, a delay in artwork, proof approval, material availability, unusual product specifications, carrier capacity, or customer communication can affect the final ship date.
Shipping charges are generally non-refundable once an order has shipped, unless required by law or specifically approved by Bigfoot Grafix. Custom printed products are not automatically eligible for cancellation, return, or refund because of carrier delays after shipment.
If you have a hard event date, contact us before ordering or immediately after checkout. We can help decide whether the product, artwork, production timeline, and shipping method are realistic for the deadline.
Need Help?
Tell us the event date before we print.
We would rather talk through timing early than let a custom order miss the moment it was made for.