Shipping policy

Shipping Policy

Last updated: July 1, 2026.

Bigfoot Grafix sells custom printed products. Many items, including canopies, table covers, flags, banners, backdrops, and event displays, are made or finished after the order is placed.

Production and order timing

Checkout confirms the order request. Production timing begins only after the order is paid, usable artwork is received, product details are complete, and any required digital proof has been approved.

If artwork is missing, low resolution, incorrectly sized, or needs customer approval, the ship date may move. Customer response time is part of the timeline.

Shipping methods

Orders may ship by UPS, FedEx, USPS, freight, local delivery, direct-from-production partner shipment, or another comparable carrier. The carrier shown at checkout or in tracking may vary based on package size, service availability, destination, and operational needs.

Large orders such as canopy frames, tent tops, trade show displays, backdrops, or multi-item event kits may ship in more than one box, with more than one tracking number, or on different days.

Delivery estimates

Any production time, transit time, arrival date, or delivery date shown on the site, at checkout, in email, or by a carrier is an estimate unless Bigfoot Grafix specifically confirms otherwise in writing.

Shipping carriers can experience delays caused by weather, peak season volume, routing issues, customs, address problems, labor disruptions, missed scans, or other events outside our control. Once an order has been handed to the carrier, Bigfoot Grafix does not control the carrier's scan updates, route decisions, or final delivery timing.

Rush and expedited service

Rush production or expedited shipping may be available for some products, but rush service must be confirmed before it should be treated as guaranteed. Expedited shipping changes the carrier transit speed. It does not automatically shorten artwork review, proof approval, production, packing, or pickup time.

Addresses

Customers are responsible for entering a complete and accurate shipping address, including business name, suite number, unit number, apartment number, gate code, delivery instructions, and a reachable phone number when needed.

Oversized products generally cannot ship to PO boxes. If a PO box or incomplete address is entered for an order that requires a physical address, we may contact you for an updated address and the order may be delayed.

If a package is delayed, returned, rerouted, or lost because of an incorrect or incomplete address, additional shipping charges, correction fees, replacement costs, or reshipment costs may be the customer's responsibility.

Damage, missing items, or loss

If your order arrives damaged, missing items, or appears to have been mishandled in transit, contact us within 5 calendar days of delivery. Include your order number, photos of the product, photos of the box, photos of the packing material, and photos of the shipping label.

Please keep all packaging until the issue is resolved. Carriers often require packaging for inspection, and missing packaging can limit claim options.

We will help review the issue and, when appropriate, work with the carrier or production partner on a claim. Replacements, credits, refunds, or repairs are handled case by case and may depend on carrier claim approval, product type, and available documentation.

Event deadlines

If you have a hard event date, contact us before ordering or immediately after checkout. We can help decide whether the product, artwork, production timeline, and shipping method are realistic for the deadline.

Questions

For shipping questions, contact Bigfoot Grafix at sales@bigfootgrafix.com or (801) 668-9791.